Positive and significant association between the various constructs of service quality and satisfaction has been studied. Banks and Bank Systems 1: The bank could not fulfill the expectation of customers with regard to the three dimensions namely innovation, benefits and credits and reputation of the bank. online thesis help marketing plan A positive correlation with customer satisfaction was displayed by all the five dimensions of the service quality [ 51 ]. This in turn will pave way for achieving customer satisfaction to a larger extent.
A Review of Literature The literature review prepared for this study on service quality and satisfaction of customers in all banks both public and private situated in India reflects the findings of various professionals based on their studies. Valued customers can be retained by improving the service quality of mobile banking [ 1 ]. dissertation help services online uk It is pivotal for all players in the financial service industry to understand the needs of the customer and customize services based on their needs.
K and Pakistan considered assurance dimension as an important factor for customer satisfaction followed by reliability and empathy. Journal of Contemporary Management Science 4: Empathy dimension of the service quality showed the highest significant relationship with customer satisfaction followed by assurance dimension [ 49 ]. admissions essay services introduction International Journal of Humanities and Social Science 5:
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All five factors were positively related to consumer satisfaction. A Review of Literature The literature review on service quality and customer satisfaction with banks situated in foreign countries reflects the findings of various professionals and researchers. Thus, research on service quality and satisfaction of customers in banking sector is considered important.
The bank could not fulfill the expectation of customers with regard to the three dimensions namely innovation, benefits and credits and reputation of the bank. Serviceability had a positive and significant effect on customer satisfaction to accept internet banking service [ 14 ]. On the other hand, the customers of Islamic Banks UAE considered assurance and tangible as important [ 23 ].
American Journal of Trade and Policy 1: Ben I Evaluating customer satisfaction in banking services. However reliability had only a partial support, which indicates the need to improve reliability to be more competitive in the market [ 25 ].
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The customers expected higher from banks than what they actually received [ 12 ]. International Journal of Marketing Studies 3: Banks and Bank Systems 1: Direct association with the service quality, satisfaction of customers and corporate image has been reviewed [ 40 ]. service essay writing on independence day of india in english Service quality and satisfaction of customers towards foreign and nationalised banks can be studied separately in future studies.
International Journal of Engineering Trends and Technology 4: Qualitative Research in Financial Markets 4: A Case Study in Penang, Malaysia. All five factors were positively related to consumer satisfaction. quality writing service highways The customers of the bank dissatisfied with regard to upgrading physical facilities and personal attention [ 37 ].
The findings of this study have a wide array of potential implications for rural and urban customers, bankers, government and academicians. International Journal of Engineering and Management Research 2: The literature review prepared for this study on service quality and satisfaction of customers in all banks both public and private situated in India reflects the findings of various professionals based on their studies. custom essays review king International Journal of Bank Marketing Rehman AA Customer satisfaction and service quality in Islamic banking:
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International Journal of Business and Management 5: The service quality as well as service value played a vital role in instituting customer loyalty [ 17 ]. Kumar R, Mittal A Customer satisfaction and service quality perception of technology based banking services: The factors influenced the service quality of the customer: Assurance services in Government Banks better when compared to Private Banks.
Academic Research International 4: Out of the five dimensions, responsiveness found to be significant in predicting overall satisfaction with regard to banking service [ 42 ]. International Journal of Trade, Economics and Finance 2: Service quality and e-banking adoption had a constructive and noteworthy association with the satisfaction of customer.
Karatepe OM Service quality, customer satisfaction and loyalty: Contemporary Management Research 9: However, customers satisfied relating to other nine attributes [ 38 ].